Is this The Ritz-Carlton, Astana pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Ritz-Carlton, Astana?

Check-in time for The Ritz-Carlton, Astana starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Ritz-Carlton, Astana have a swimming pool?

Yes, this The Ritz-Carlton, Astana has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Ritz-Carlton, Astana?

Best-rates for the The Ritz-Carlton, Astana starts from $202 per night with includes Business Services, Internet, Laundry, Air Conditioner, Parking, Bar, Toiletries, Breakfast, Kitchen, Wellness Facilities, Spa, Security/Safety, Restaurant, Child Friendly, TV, Balcony/Terrace, Accessibility, Bedding/Linens, Guest Services, Hot Tub, Pool, Wheelchair Accessible with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Ritz-Carlton, Astana a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Ritz-Carlton, Astana wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Ritz-Carlton, Astana is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Ritz-Carlton, Astana?

Based on the information reported by the owner or manager, the The Ritz-Carlton, Astana indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Ritz-Carlton, Astana?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

The Ritz-Carlton, Astana | Hotel in Astana

| 9.8 (59 Reviews) | 1 Bathroom

Nur-Sultan Hotel | The Ritz-Carlton, Astana

Hotel in Nur-Sultan, Astana

Art Deco hotel with 2 restaurants and a full-service spa
This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Housekeeping is available on request.
The Ritz-Carlton, Astana offers 157 accommodations, which are accessible via exterior corridors and feature minibars and safes. Televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Bathrobes

Towels

Hair dryer

Designer toiletries

Shower/tub combination

Private bathroom

Bedroom

Heating (climate-controlled)

Air conditioning (climate-controlled)

Blackout drapes/curtains

Free cribs/infant beds

Bed sheets

Rollaway/extra beds (surcharge)

Desk

Access via exterior corridors

Mobile key entry

Iron/ironing board

Recycling

Energy-saving switches

Electrical adapters/chargers

Free newspapers

Water-efficient showers only

Slippers

Phone

Free local calls

Turndown service

Laptop-friendly workspace

Safe

Soundproofing

Breakfast

24-hour room service

2 restaurants and 1 coffee shop/cafe

1 bar

Full breakfast available for a fee daily 7:00 AM–10:30 AM: KZT 24000 for adults and KZT 12000 for children

Minibar

Coffee/tea maker

Free bottled water

Parking

Free secured, covered self parking on site

24-hour roundtrip airport shuttle (surcharge)

Electric car charging station on site

Wheelchair-accessible parking available

Airport shuttle on request

Accessibility

Visual fire alarm

Assistive listening devices in meeting rooms

Wheelchair-accessible fitness center

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible restaurant

Lever door handles

Valet for wheelchair-equipped vehicle

Wheelchair-accessible pool

Elevator

Transfer shower

Wheelchair-accessible spa

Low-height electrical outlets in bathroom

Wheelchair-accessible path of travel

Wheelchair-accessible parking

Wheelchair-accessible business center

Wheelchair-accessible registration desk

Height-adjustable showerhead

Grab bar near toilet

Activities

Sauna

Indoor pool

Steam room

24-hour fitness center

Full-service spa

Entertainment

1-inch TV

Cable channels

General

Conference center (15070 square feet of space)

Business center

Meeting rooms

Elevator

Ballroom

Front-desk safe

ATM/banking services

Banquet hall

Russian

English

No plastic drinking straws

Vegetarian dining options

Comprehensive food waste policy

Double-glazed windows

Vegan dining options

Romance packages available

Biodegradable drinking straws

Smoke-free property

Comprehensive recycling policy

Guest Services

Free cribs/infant beds

Indoor pool

Laundry facilities

Rollaway/extra beds (surcharge)

Soundproofed rooms

Luggage storage

Turndown service

Concierge services

24-hour front desk

Tour/ticket assistance

Change of bedsheets (on request)

Laundry facilities

Porter/bellhop

Dry cleaning service

Daily housekeeping

Change of towels (on request)

Internet

Available in some public areas: Free WiFi and wired Internet

Available in all rooms: Free WiFi and wired Internet

Outdoors

Terrace

Spa

Massage/treatment rooms

Spa open daily

3 treatment rooms

Couples treatment room(s)

Steam room

Sauna

Massage - hot stone

Body scrubs

Body treatments

Hot tub

Body wraps

Massage - deep-tissue

Facials

Policies

Check-in

Check-in start time: 3 pm; check-in end time: 11:30 pm early check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are available for kzt 20000.0 per night. free cribs (infant beds)!

Payment Policy

Fee for full breakfast: approximately kzt 24000 for adults and kzt 12000 for children airport shuttle fee: kzt 30000 per vehicle (one-way) pet fee: kzt 50000 per pet (varies based on length of stay) rollaway bed fee: kzt 20000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 22 lbs per pet) pets allowed for an extra charge of kzt 50000 per pet (varies based on length of stay) welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

Katrin

Sep 11, 2025 11:23:37 AM

Review Score: 10

Summary: Fantastic stay, my best by far! Service plus the state of the hotel was just perfect.

See All Reviews

Room Arrangement

Room Info	Facilities
Club Room, 2 Queen Beds, City View Room Size: 431 square feet m² 2 Queen Beds	General Number of living rooms 0, Square meters - 40, Number of bedrooms - 0, Ping - 12.11, Pets not allowed, Extra bed count 1, Bed count minimum 2, Square feet - 431, City view, Bed count maximum 2
Deluxe Room, 2 Queen Beds, City View Room Size: 431 square feet m² 2 Queen Beds	General Number of living rooms 0, Square meters - 40, Number of bedrooms - 0, Ping - 12, Pets not allowed, Extra bed count 1, Bed count minimum 2, Square feet - 431, City view, Bed count maximum 2
The Ritz-Carlton Suite, 1 King, Non Smoking (Baiterek view) Room Size: 2906 square feet m² 1 Double Bed	General Bidet, Square feet - 2906, Number of living rooms 0, Square meters - 270, Number of bedrooms - 0, Pets not allowed, Separate bedroom, Extra bed count 1, Separate dining area, Ping - 81.67, Separate sitting area, Club level room, Bed count minimum 1, Bed count maximum 1, City view
Carlton Suite, 1 King, Non Smoking (City View) Room Size: 1668 square feet m² 1 King Bed	General Bidet, Number of living rooms 0, Ping - 46.88, Number of bedrooms - 0, Pets not allowed, Separate bedroom, Extra bed count 1, Separate dining area, Square feet - 1668, Separate sitting area, Club level room, Bed count minimum 1, Square meters - 155, Bed count maximum 1
Executive Suite, 1 Bedroom Room Size: 1238 square feet m² 1 King Bed	General Bidet, Number of living rooms 0, Number of bedrooms - 0, Pets not allowed, Ping - 35, Separate bedroom, Extra bed count 1, Square meters - 115.0, Separate dining area, Square feet - 1238, Separate sitting area, Club level room, Bed count minimum 1, Bed count maximum 1, City view
Junior Suite, 1 King Bed (View) Room Size: 807 square feet m² 1 King Bed	General Bidet, Ping - 22.68, Number of living rooms 0, Number of bedrooms - 0, Pets not allowed, Separate bedroom, Extra bed count 1, Square meters - 75, Square feet - 807, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Club Room, 1 King Bed, City View Room Size: 430 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 40, Number of bedrooms - 0, Ping - 12, Club level room, Pets not allowed, Bed count minimum 1, Extra bed count 1, Square feet - 430, Bed count maximum 1, City view
Grand Room, 1 King Bed, City View Room Size: 431 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 40, Number of bedrooms - 0, Ping - 12, Pets not allowed, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 431, City view
Deluxe Room, 1 King Bed, City View Room Size: 430 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 40, Number of bedrooms - 0, Pets not allowed, Bed count minimum 1, Extra bed count 1, Square feet - 430, Roll-in shower, Bed count maximum 1, City view, Ping - 12.08