Is this Brook Pointe Inn pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Brook Pointe Inn have a swimming pool?

Yes, this Brook Pointe Inn has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Brook Pointe Inn a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Brook Pointe Inn wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Brook Pointe Inn has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Brook Pointe Inn?

Based on the information reported by the owner or manager, the Brook Pointe Inn indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Brook Pointe Inn?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Brook Pointe Inn | Hotel in Syracuse

8.4 (403 Reviews) | 1 Bathroom

Hotel in Syracuse

Family-friendly hotel with a full-service spa and a fitness center
This hotel features a full-service spa, an indoor pool, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite.
Housekeeping is available once per stay.
Brook Pointe Inn offers 30 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Balcony/Terrace

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Fireplace/Heating

Toiletries

Guest Services

Entertainment

Barbecue/Outdoor Cooking

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Free toiletries

Private bathroom

Hair dryer

Toothbrush and toothpaste (on request)

Towels

Bedroom

Premium bedding

Heating

Air conditioning

Bed sheets

Connecting rooms available

Iron/ironing board (on request)

Local maps

Individually furnished

Free local calls

Restaurant dining guide

Free long-distance calls

Individually decorated

Window screens

Phone

Breakfast

Coffee/tea maker

Parking

Extended parking on site

Free RV/bus/truck parking on site

Free self parking on site

Accessibility

This property does not have elevators

Wheelchair accessible (may have limitations)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Activities

Hiking/biking trails

Golfing

Boat tours

Bike parking

Arcade/game room

Fitness classes

Playground

Fitness center

Full-service spa

Indoor pool

Entertainment

Netflix

Streaming services

42-inch flat-screen TV

Digital channels

General

24-hour business center

Meeting room

Conference center

Vending machine

Library

Banquet hall

English

Romance packages available

Fireplace in lobby

Designated smoking areas

Guest Services

Arcade/game room

Snack bar/deli

Children's games

Laundry facilities

Playground

Indoor pool

Wedding services

24-hour front desk

Laundry facilities

Housekeeping (once per stay)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Pool sun loungers

Garden

Firepit

Picnic area

Outdoor furniture

Spa

Spa open daily

Massages

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 11:00 pm early check-in fee: usd 25.00 early check-in subject to availability late check-in subject to availability minimum check-in age: 21

Check-out

Check-out before 11:00 am contactless check-out available express check-out available late check-out fee: usd 25.00 late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available.

Payment Policy

Pet fee: usd 25.00 per pet, per night plus usd 50.00 one-time cleaning fee service animals are exempt from fees early check-in fee: usd 25.00 (subject to availability) late check-out fee: usd 25.00 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets allowed for an extra charge of usd 25.00 per pet, per night, plus a one-time cleaning fee of usd 50.00 service animals are welcome, and are exempt from fees welcoming dogs and cats only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Donald

Oct 1, 2025 10:18:03 AM

Review Score: 8

Summary: I really loved this place the first time we stayed here! The last two times were a let down. Mattresses/beds in our room were smaller than standard beds and very uncomfortable for two people (especially for my 6 foot tall partner). The breakfast staff are not friendly, cold and rude. No smiles, no “good morning”, just treated as an inconvenience. Breakfast ends too early (9:30 even on weekends), and check in staff does not make sure to tell hotel guests of this, causing people to miss breakfast.

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Room Arrangement

Room Info	Facilities
Family Suite, 2 Bedrooms, Non Smoking, Private Bathroom Room Size: 326 square feet m² 5 Double Bed and Twin Bunk Beds	General Square feet - 326, Number of living rooms 0, Square meters - 30, Bed count minimum 9, Number of bedrooms - 2, Bed count maximum 9, No cribs (infant beds), Ping - 9.16, Pets not allowed, Bathtub or shower
Deluxe Room, 1 Queen Bed, Jetted Tub Room Size: m² 1 Queen Bed	General Pet-friendly room, Number of living rooms 0, Jetted bathtub, Number of bedrooms - 0, Shower/tub combination, Desk, No cribs (infant beds), Sofa bed, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Standard Room, 2 Double Beds Room Size: m² 2 Double Beds	General Pet-friendly room, Number of living rooms 0, Number of bedrooms - 0, Shower/tub combination, Desk, No cribs (infant beds), Wheelchair accessible, Bed count minimum 2, Bed count maximum 2