Is this Tollgate Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Tollgate Hotel have a swimming pool?

No, this Tollgate Hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Tollgate Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Tollgate Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Tollgate Hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Tollgate Hotel?

Based on the information reported by the owner or manager, the Tollgate Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Tollgate Hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Tollgate Hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Tollgate Hotel | Hotel in Stoke-on-Trent

6.0 (16 Reviews) | 1 Bathroom

Hotel in Stoke-on-Trent

Hotel in Stoke-on-Trent with free parking
This hotel features a meeting room, concierge services, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a hair salon and a reception hall.
Housekeeping is available on request.
Tollgate Hotel offers 24 accommodations with complimentary bottled water. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Amenities

Parking

Designated Smoking Area

Business Services

Wellness Facilities

Guest Services

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Shampoo

Bathtub or shower

Private bathroom

Soap

Toilet paper

Bedroom

Bed sheets

Iron/ironing board (on request)

Breakfast

Free tea bags/instant coffee

Free bottled water

Parking

Wheelchair-accessible parking available

Electric car charging station on site

Free secured, uncovered self parking on site

Accessibility

Wheelchair-accessible restaurant

Wheelchair-accessible fitness center

Upper floors accessible by stairs only

Wheelchair-accessible lounge

Wheelchair-accessible concierge desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Front entrance ramp

Stair-free path to entrance

Wheelchair-accessible parking

This property does not have elevators

Well-lit path to entrance

3 on-site accessible parking spaces

Wheelchair accessible (may have limitations)

Entertainment

32-inch flat-screen TV

Cable channels

General

Meeting room

Reception hall

Arabic

English

Romanian

Turkish

Designated smoking areas (fines apply)

Guest Services

Concierge services

Change of towels (on request)

Hair salon

Change of bedsheets (on request)

Luggage storage

24-hour front desk

Housekeeping (on request)

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

In-room WiFi speed: 25+ Mbps

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: 11:30 pm late check-in fee: gbp 10 for check-in between 11:30 pm and 4:00 am late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before 10:00 am

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Late check-in fee: gbp 10 for check-in between 11:30 pm and 4:00 am the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts cash

Reviews

Jan

Oct 16, 2025 01:57:04 PM

Review Score: 6

Summary: Black mould around the bath. Inadequate heating, the radiators didn’t switch on and made the room quite cold. My room tv arial was broken, however the receptionist was very helpful and sourced me another arial cable from another room.

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Twin Room Room Size: m² 2 Twin Beds	General Number of living rooms 0, Heating, Number of bedrooms - 0, Towels not available, Park view, Bed count minimum 2, Bed count maximum 2
Deluxe Double Room Room Size: m² 1 Double Bed	General Number of living rooms 0, Hair dryer, Heating, Number of bedrooms - 0, Park view, Towels provided, Bed count minimum 1, Bed count maximum 1
Family Room Room Size: m² 3 Double Bed and Twin Beds	General Number of living rooms 0, Hair dryer, Heating, Number of bedrooms - 0, Park view, Towels provided, Bed count maximum 3, Bed count minimum 3